1. Who you are contracting with
1.1. You conclude the sale contract with the Seller, not with IZSOLI.LV SIA, except where the item page is marked "Pārdod Izsoli.lv" (Sold by Izsoli.lv), in which case the seller is IZSOLI.LV SIA.
1.2. Each item page shows the Seller's name and whether the Seller is a trader or a private individual.
1.3. IZSOLI.LV SIA provides the marketplace, accepts payment on the Seller's behalf and helps in the event of a dispute, but is not liable for the quality or delivery of the goods.
2. How a purchase works
2.1. Auction. You place a bid. A bid is binding and cannot be withdrawn. If your bid is the highest when the auction ends and meets the reserve price, the sale contract is concluded.
2.2. "Pērc tagad" (Buy now). You buy the item at a fixed price. The sale contract is concluded when you confirm the order.
2.3. If a new bid is placed in the last 3 minutes, the auction is automatically extended by 3 minutes.
2.4. All prices are shown in euro (EUR) and include value added tax where applicable. Delivery costs are shown separately before you confirm the order.
3. Payment
3.1. Payment deadline:
- item won at auction - 72 hours from the end of the auction;
- "Pērc tagad" item - 24 hours from the order being created.
3.2. You may extend the deadline once by 7 days in the "Mani pirkumi" (My purchases) section of your account.
3.3. Payment methods: bank payment via an internet bank (Klix), pay later (Klix pay later), pay later and leasing (Inbank), and cash payment on collection only at a parcel pick-up point.
3.4. Payment to IZSOLI.LV SIA counts as payment to the Seller; once it is made, your payment obligation to the Seller is fulfilled.
3.5. Buyer's premium. At auctions, a buyer's premium of 10 % of the hammer price, at least 1,00 EUR, applies, plus VAT. The total (hammer price, buyer's premium, VAT and delivery) is shown before you confirm your bid and does not change after you win. No buyer's premium applies to "Pērc tagad" transactions: the price shown is final.
3.6. If an item won at auction is not paid for, the order is cancelled, we may offer the item to the next bidder or return it to sale, and a relisting fee of 5 % of the item price applies as compensation for actual costs. This fee does not apply the first time in any 12-month period, or if payment failed because of a technical fault, or if the Seller cannot deliver the item. You are informed that this fee may apply before you confirm your bid.
4. Delivery and collection
4.1. Delivery is provided via Omniva and DPD parcel lockers and courier, and free collection in Rīga is also available. The available options and prices are shown at checkout, and the total is recalculated automatically. If the item is sold by another seller, that seller sets the delivery options and costs, and they are shown on the item page before bidding.
4.1.1. Oversized items are not sent to parcel lockers. They can be collected in Rīga or sent by courier by separate arrangement.
4.2. Items sold by IZSOLI.LV SIA are dispatched on the next working day after payment. Another seller dispatches the item within 3 working days of being notified that payment has been received.
4.3. When you receive the item, check that the packaging is intact. Report any damage caused in transit to the carrier and the Seller immediately.
4.4. Please confirm receipt of the item in your account; the Seller is paid after that.
5. Right of withdrawal
5.1. If the Seller is a trader and you are a consumer, you have the right to withdraw from the contract within 14 days of receiving the item without giving any reason. You submit your withdrawal to the Seller using the withdrawal form available on the Platform or in any other unambiguous way.
5.2. You must return the item to the Seller within 14 days of sending your withdrawal notice. You bear the cost of returning the item, unless the Seller has stated otherwise. You are liable for any reduction in the value of the item if it has been used more than necessary to examine it.
5.3. The Seller refunds the amount paid, including standard delivery costs, within 14 days of receiving the item back or of receiving proof that it has been sent.
5.4. There is no right of withdrawal:
- if the Seller is a private individual;
- for goods made to your specifications or personalised;
- for goods that deteriorate quickly;
- for opened hygiene products and sealed audio/video recordings or software that have been unsealed;
- for goods bought at a public auction that you could attend in person.
5.5. If the Seller is a private individual, there is no right of withdrawal. The provisions of the Civillikums (Civil Law) apply: the item must be delivered as described, and the Seller is liable for hidden defects under the general rules.
6. If the item does not match the description or has not arrived
6.1. If the packaging or item is damaged, please take photos and tell us within 48 hours of receipt, so that we can report the damage to the carrier. This deadline does not limit your statutory rights. You may file a complaint in the "Mani pirkumi" (My purchases) section of your account within 14 days of receiving the item or of the date on which it should have been received. Please attach photos and a description.
6.2. IZSOLI.LV SIA reviews the complaint within 14 days, contacts the Seller and acts as an intermediary.
6.3. If the complaint is justified and the Seller has not yet been paid, the money is refunded from the withheld funds. If the Seller has already been paid, the refund is made by the Seller.
6.4. If the Seller is a trader, as a consumer you have the statutory right to make a claim for lack of conformity of the goods with the contract within 2 years. For used goods, the Seller may reduce this period to 1 year if this is clearly stated on the item page.
6.5. The condition label of the item and its explanation are available on the item page and at izsoli.lv/conditions. Defects that correspond to the stated label and have been described are not regarded as a lack of conformity.
7. Points programme
7.1. You can earn points on purchases and use them towards future purchases. The rules for awarding and using points are set out in the Points Programme Terms.
7.2. Points are not money, cannot be paid out in cash and cannot be transferred to another person.
8. Gift cards
8.1. A gift card can be used to pay for any item on the Platform, except for the purchase of another gift card.
8.2. A gift card is valid for 36 months from the date of issue. Any unused balance is not refunded after the expiry date.
8.3. A gift card cannot be exchanged for cash. If the purchase amount is less than the card balance, the remaining balance stays on the card.
8.4. If a purchase paid for with a gift card is cancelled, the amount is returned to the gift card.
9. Dispute resolution
9.1. Complaints about the services of IZSOLI.LV SIA should be sent to sudzibas@izsoli.lv. You will receive a reply within 3 working days.
9.2. As a consumer, you may contact the Patērētāju tiesību aizsardzības centrs (Consumer Rights Protection Centre) (ptac.gov.lv) or the Consumer Dispute Resolution Committee. The European Union Online Dispute Resolution platform ceased operation on 20.07.2025.
9.3. The laws of the Republic of Latvia apply. As a consumer, you retain the right to bring proceedings in the court of your place of residence.